Privacy Policy for PVcare by PV360 Pvt Ltd

Effective Date: Sept 16th 2025

PVCare (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, products, or services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

When you use PVCare, we may collect the following types of information:

  a. Information You Provide

• Name, email address, phone number, and other contact details

• Account login details (if applicable)

• Billing and payment information (where required)

• Any information you voluntarily submit via forms, inquiries, or feedback

  b. Automatically Collected Information

• Device information (type, operating system, browser, IP address)

• App usage data (features used, pages visited, time spent)

• Cookies and similar technologies

  c. Location Information

• With your permission, we may collect approximate or precise location data to enhance Services (e.g., solar system assessments or service requests).

 

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our Services

• Process transactions and deliver purchased products or services

• Respond to customer inquiries and provide support

• Send important updates, notifications, or promotional offers (you can opt out anytime)

• Ensure compliance with legal requirements and prevent fraud

 

3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following cases:

• With Service Providers: Third-party vendors assisting in payment processing, hosting, analytics, or customer support

• For Legal Reasons: To comply with applicable laws, regulations, or legal processes

• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred

 

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

 

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal data

• Restrict or object to certain data processing

• Opt out of promotional communications

• Withdraw consent for data collection (such as location tracking)

To exercise your rights, contact us at admin.officer@pv-360.com.

 

6. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

7. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us, and we will take steps to delete it.

 

8. Third-Party Services

Our Services may include links or integrations with third-party platforms. This Privacy Policy does not cover the practices of those third parties, and we encourage you to review their policies separately.

 

9. International Users

If you access our Services from outside Pakistan, please note that your data may be transferred and processed in countries where data protection laws may differ.

 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website pvcare.co/pages/privacy-policy with a revised “Effective Date.”

 

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Afzal Khan
Admin Officer – PVcare by PV360 Pvt Ltd
Email: admin.officer@pv-360.com
Website: www.pvcare.co